How HIP Consult collects information about its Users
When a User visits the Website, HIP Consult collects the person’s IP address and standard web browser information, such as browser type, the pages accessed on the Website and referring website (if applicable), for statistical and analytical purposes. If the User visits from a mobile phone or other access device, HIP Consult collects, in addition to the above, device identifiers, their country location and mobile network information. This information is collected on an aggregate and non-individual specific basis. This information may also be used in order for HIP Consult and/or third party service providers to improve the User experience, such as by displaying targeted on-line advertisements on the Website, and for fraud prevention purposes.
How HIP Consult collects information about its Contact Users, InfraNav Users, Upload Your Own Network Users and Insight Users
If a User contacts HIP Consult through the web interface entitled “Contact”, HIP Consult only collects the User’s name, the User’s email address, the User’s title, the User’s phone number, the User’s organization, the User’s country and the purpose of the query. If a User registers as an Insights User, HIP Consult only collects the User’s email from WordPress.
If a User registers as an InfraNav User, thereby creating an account (“Account”), HIP Consult only collects the User’s name, the User’s title, the User’s email address, the User’s chosen password, the User’s industry, the User’s telephone number, how the User heard of the service, the User’s address, and, if paying by Credit or Debit Card, the Credit or Debit Card number, the expiry month and year of the Credit or Debit Card, the Credit or Debit Card’s cvc, and the cardholder’s name. HIP Consult only stores the User’s name, zip code, state, country, email address, and, if relevant, the last four digits of the Credit or Debit Card, the expiry month and year of the User’s Credit or Debit Card. The stored information is not sufficient to make a charge against the Credit or Debit Card, and is stored only for accounting purposes. In addition Stripe, who is processing Credit Card and Debit Card transactions on behalf of HIP Consult, may collect information from the User directly via cookies or other means. If the User has purchased a recurring subscription, please note Stripe will store the User’s payment details to ensure automatic renewal.
If a User contacts HIP Consult through the web interface entitled “Upload Your Own Network”, HIP Consult only collects the User’s name, the User’s email address, the User’s title, the User’s phone number, the User’s organization, the User’s country and the specific network details in the form of data files and/ or comments.
If a User registers as an Insight User, HIP Consult only collects the User’s email from WordPress.
When the User accesses the Website through his/her Account, HIP Consult, or companies hired by HIP Consult to track how the Website is used, may place small data files called "cookies" on the User’s computer.
HIP Consult sends a "session cookie" to the InfraNav User’s computer’s hard drive when the InfraNav User logs in, giving the InfraNav User a unique identifier. This type of cookie aids HIP Consult to recognize an InfraNav User in order to allow the InfraNav User access to InfraNav Service, the Custom Maps and additional materials. Once the InfraNav User logs out or closes his/her browser, this cookie expires and no longer has any effect.
HIP Consult encodes its cookies so that only HIP Consult can interpret the information stored in them. An InfraNav User is free to decline cookies if his/her browser permits, but doing so may interfere with use of the Website.
The Website may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how the Website is used.
How HIP Consult protects and stores Information
Throughout this Policy, the term "Information" is used to describe non-public information that can be associated with a specific person and can be used to identify that person. Information does not include information that has been anonymized so that it does not identify a specific User.
HIP Consult stores and processes Information on its servers in the United States and HIP Consult protects it by maintaining physical, electronic and procedural safeguards in compliance with applicable legislative and regulatory standards. HIP Consult uses computer safeguards such as firewalls and data encryption and authorizes access to Information only for those employees who require it to fulfill their job responsibilities.
HIP Consult uses up-to-date technologies and maintains rigorous security standards and procedures with a view to preventing unauthorized access to all Information. However, messages and information passing over the Internet may not be secure and can be intercepted by third parties or incorrectly delivered. The confidentiality of such communications cannot, therefore, be guaranteed and a User should not divulge personal information over the Internet unless he/she is using a secure or encrypted communications technology.
How HIP Consult uses the Information collected
HIP Consult collects Information to provide the User with a secure, seamless and simple user experience and to comply with all legal regulations. All Information will be treated by HIP Consult in compliance with the terms set forth in this Policy. HIP Consult may, in particular, use Information to:
enable the User to access the InfraNav Insights and additional materials, through an Account (if applicable);
enable a User to contact and interact with HIP Consult to ask specific questions;
provide the User with his/her invoice for InfraNav Service and/or Custom Map(s);
provide the User with the InfraNav Service and/or Custom Map(s), if purchased;
provide the Users reminders concerning any automatic renewals of the InfraNav Service;
update the content of the InfraNav Service and/or Custom Map(s);
resolve disputes and troubleshoot problems;
monitor potentially prohibited or illegal activities, and enforce the InfraNav Terms and Conditions of Use of the Website, and the InfraNav Terms and Conditions of Use of Service;
customize, measure, and improve the content and layout of the Website, including the display of customized, targeted marketing and promotional offers on the Website;
customize, measure, and improve the InfraNav Insights, the InfraNav Service, and the Custom Map(s), including emails from HIP Consult on the releases of future Insights and updates on the InfraNav Service and the Custom Map(s);
send the User targeted marketing and promotional offers, including the display of customized, targeted marketing and promotional offers in emails from HIP Consult on the releases of the InfraNav Insights and InfraNav Service and Custom Map(s) updates, where the User has consented to the use of Information for these purposes;
send InfraNav Users information in regards to matters that are relevant to them as InfraNav Users (such as service update notices);
- compare information for accuracy and verify it with third parties.
How HIP Consult shares Information with other parties
HIP Consult may share Information with:
Members of the HIP Consult corporate family to help detect and prevent potentially illegal acts, provide joint service offerings and for other business purposes. However, these corporate affiliates will not use this Information to market their services unless approved by the User.
Financial institutions that HIP Consult partners with to jointly create and offer products and/or services. These financial institutions will not use this Information to market these products and/or services unless approved by the User.
Service providers under contract who assist with parts of the HIP Consult business operations including marketing and technology services. Pursuant to InfraNav Terms and Conditions of Use of the Website, these service providers only use the Information in connection with the services they perform for HIP Consult and not for their own benefit.
Law enforcement, government officials, or other third parties when
HIP Consult is compelled to do so by a subpoena, a court order or a similar legal procedure
HIP Consult is required to do so to comply with the law
HIP Consult believes in good faith that the disclosure of Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of the InfraNav Terms and Conditions of Use of the Website, and the InfraNav Terms and Conditions of Use of Service;
Other third parties with the User’s consent.
HIP Consult will not sell or rent any of a User’s Information to third parties in the normal course of doing business and only shares Information with third parties as described in this policy.
Accessing or changing Information
A User has the right to obtain a copy of all Information relating to him/her held by HIP Consult (for which HIP Consult may charge a reasonable fee) and to have any inaccurate information rectified or erased. Users also to have the right to have personal data taken off a direct marketing or direct mailing list.
A User wishing to make such a request should follow the following procedure:
Apply in writing to Customer Service, HIP Consult Inc., 4201 Connecticut Avenue, NW, Suite 600, Washington, DC 20008.
Users should endeavor to give as much detail as possible in their correspondence which will help to identify them (e.g. name, e-mail address) and locate all the information that HIP Consult may hold.
If Users wish to unsubscribe from emails on the releases of future InfraNav Insights and/or from receiving targeted marketing and/or advertising messages (where they have opted to accept such messages), they may do so by clicking on the “unsubscribe” hyperlink found on the bottom of each email and following the procedure indicated, or by sending an email to email@example.com, in which case HIP Consult will remove the User’s email address from its InfraNav Insights email marketing databases and/or targeted marketing and/or advertising databases within 48 hours upon receipt of such notice from the User. If InfraNav Users wish to close their Account which provides access to the InfraNav Service, Custom Map(s) and additional materials, they may send an e-mail to firstname.lastname@example.org, in which case HIP Consult will close the InfraNav User’s Account within 5 days upon receipt of such e-mail from the InfraNav User.
If Users wish to remove their network data from the Website they should send an email to email@example.com with the reason for requesting the removal, and HIP Consult will consider each request on a case-by-case basis. Note if the network data has already been distributed by HIP Consult to others, HIP Consult may be unable to require them to remove the data.
Contacting HIP Consult about data privacy questions